MUNICIPAL NETWORKS TAKE OVER
MUNICIPAL NETWORKS TAKE OVER
EYDAP WELCOMES MEGARA TO ITS NETWORK
What are the first steps I need to take as a new EYDAP customer?
You need to update your personal data so that you can enjoy modern and better services, enabling us to keep you informed about issues that concern you.
How can I update my personal data?
You can update your personal data in the following ways:
• Online at HOME PAGE / DIGITAL SERVICES / UPDATE DATA
• At the Customer Service Office in Megara (Plutonos 3 & Christos Moraitis) or at any other Regional Center or at the KEPs, by presenting your E9 form (or any other valid proof of ownership) and your identity card. To update tenant personal data, a valid lease contract must be submitted.
How do I register on eEYDAP?
EYDAP, in the belief that the quality of its services must be dynamic, is constantly modernizing its services, with a series of digital request processing procedures. By registering with eEYDAP (in a highly secure and privacy-compliant environment), you can, among many other things:
• Access the accounts of all your supplies with a single registration
• Choose to receive eBILL by opting out the paper form, thereby reducing your environmental footprint
• Choose to receive useful updates about your supply (e.g. bill issuance, high consumption)
• Submit specific requests online.
What do I need to know about my supply?
The water supply agreement is exclusively between EYDAP and the current owner of the property supplied with water, which is why the latter must provide EYDAP with full data. If your property does not have a water connection or is indirectly supplied by another connecion, you must apply for a separate water connection at the Megara Customer Service Office. To ensure that your water meter readings can be taken from your water meter, you must keep your manhole clean and accessible.
In order to enable unobstructed readings to be taken from your water meter, you must keep your meter clean and free of obstructions.
For more information, click here.
How can I be informed promptly about my benefit?
We have created EYDAPP app to bring you the latest services on your mobile screen.
What should I know about my EYDAP bill?
Your first bill has been invoiced with the General Tariff (please refer to our website www.eydap.gr /Useful Information /Tariff). However, you can apply for a Special Tariff if you meet the eligibility requirements.
You can easily opt for electronic billing, taking advantage of what this offers you while reducing your environmental footprint!
In any case, please remember that the bill must be paid by the due date; otherwise interest will accrue.
What is the pricing structure for water and sewer services?
Providing consumers with affordable water and sewer service rates is a key priority for EYDAP, as it enables the company to meet consumers’ basic needs and expectations for clean, affordable water and reliable sewer services.
At the same time, the tiered tariff prevents waste of the resource and contributes to ensure access to clean water and sanitation for all citizens.
To see EYDAP's general tariff, click here.
Are there any special tariffs that I could apply for?
Special Social Tariff
As a Company with social sensitivity, EYDAP constantly undertakes initiatives to relieve the financially disadvantaged groups.
If you are a beneficiary of the provisions of Law 4389/2016, here you can submit a request for an Extraordinary Special Tariff.
Large families tariff
Business Tariff
To qualify for a commercial rate from EYDAP, water must be a critical factor in the production process of the company’s products or services.
Can I receive my bill electronically (eBill)?
Yes. When you register with eEYDAP you can choose to receive an e-Bill by removing the paper bill, if you wish.
You can also check your bill via the EYDAPP app on your mobile phone.
Is it possible to receive my bill in braille?
EYDAP is leading the way in ensuring that visually impaired customers have equal access to their bills and other services designed to keep them informed.
How can I pay my bill?
For your convenience, EYDAP offers several alternative ways to pay your water bills. Thus, your bill can be paid:
• Via our website www.eydap.gr by online payment by debit, credit or prepaid card of the respective partner Banks
• At EYDAP's Regional Centres and at the Customer Service Office in Megara
• Through partner banks (cash registers, ATMs, standing orders, electronic payment)
• At the post offices of the Prefecture of Attica..
Information on the payment of your bills can be found here.
My EYDAP bill is not in my name. What should I do?
You need to update your Data by clicking here.
I received an unusually high first bill. Why?
Your first bill includes the charges for your total consumption for the billing period starting June 1, 2019. From now on, your water meter reading will be checked approximately every 90 days. In addition, you can apply for a Special Tariff if you are eligible – retroactively too!
Is there any other reason why I may have received an inflated bill?
Another possible reason for a higher bill could be an undetected leak in your water meter.
Can I settle my account if I have difficulty paying it?
EYDAP has established specific procedures for repayment/settlement of debts in instalments, providing payment options to consumers belonging to the more vulnerable social groups or to consumers facing difficulties in paying their bills.
To settle debts visit one of the EYDAP Regional Centres.
I have questions and/or want to make a request to EYDAP. How can I contact you?
• By phone at 1022 (local rates apply) or 210-2144444 (local rates apply)
• Via the contact form or by using the Click2Call application at www.eydap.gr
• at the Megara Customer Service Office (Meletiou Zaharia 23-25, 19100, Megara), or at any other Regional Centre of EYDAP
• at the KEPs (Citizens Service Centers).
In the FAQs section you can find answers to various questions that may be of interest to you regarding our services.
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