CORPORATE RESPONSIBLE PRACTICES

EYDAP commits to performing the whole range of its activities with transparency, ethics and integrity, ensuring the excellent quality of services provided and focusing on the customer. Its aim is to implement a continuous improvement process in order to enhance its reputation as a company with morals.

Corporate Governance

• Endorsement of Corporate Governance Principles in accordance with applicable law.
• Representation of minority shareholders and employees in the Board of Directors
• Internal Audit Committee
• Code of Corporate Governance compilation

Water Quality

• Daily checks on water derived from three different sampling spots:  water reservoirs of Mornos, Yliki and Marathon, water treatment plants and the water supply network.
• ISO  EN 17025  accreditation of the Chemical Laboratories at Galatsi and Polydendri and the Microbiology Laboratory.
• Conduct of about 120,000  chemical and microbiological tests annually.

Customer Service

• Updating of the Consumer Charter of Obligations (COC) to meet the current needs of customer service  despite the fact that the Company is not subject to l.3249/2005, which refers to the obligation of Public Organizations to draw  up Consumer Charters.
• Collaboration with  independent organizations such as the Ombudsman and the Consumer Ombudsman. 
• Online customer service applications as the Company’s  website.